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User Comments Please feel free to read some of my customers' comments... (and submit your own after you've purchased a kit!) I must thank you for your fast delivery, 2 and
a half days for delivery from you to us (in the UK), that is terrific service, I
was expecting it to take at least a week. Again many thanks for the fast
delivery. When I made my order I asked for the product to
be shipped as soon as possible and within less than a week I received the
kit.....and I'm in the UK. Absolutely brilliant service and the kit fits
exactly, no problems at all - excellent! I am
overseas military and ordered your product when I thought I was stuck not being
able to upgrade my Dell. Not only did you provide a solution, but your product
arrived faster than any other Mail Order product ordered to date. Thanks for
your great product, excellent professionalism and dedicated nature. I called Dell Canada to inquire about
purchasing a bracket for my Dimension 3000. The spare parts department told me
it would cost $85 and would take 2 weeks to get to me! After searching the net
for 20 minutes, I found issue-resolved. Alex responded to my online order and
shipped my bracket that same day. One week and 10 easy minutes later, my second
HDD was in. The directions were clear and the included IDE cable make this a
great product for the Dell consumer. Ok, You do
deserve some kind of prize. This is the simplest installation I have ever
done.. Usually I am cutting pieces of the cabinet and silently (or not so
silently) cursing as I work. I have been working in computers since the days of
the DEC 'flip chips' and have always had a bit of trepidation when I open up any
computer. The fact that the holes lined up was, by itself, wonderful. This is one of the best fabrications that I have seen. The
bracket is very professionally stamped, the holes all line up exactly, and
everything fits. I read all the forum comments on the difficulties that others
have had trying to get the bracket from Dell, and decided that I didn't want to
deal with the hassle. I ordered the bracket from you and received it within a
few days. Many thanks for a great solution to a problem that Dell obviously
refuses to help their customers solve. After Dell tech support said it
was "impossible" to add a second drive to my son's Dimension 2400, I thought I'd
need to cob a new bracket. Thanks to your product I didn't need to-and all the
holes aligned perfectly. Thank you for the excellent product and service. I normally don't make time to review vendors I purchase from over the
internet ( I know I should) , but after I told my girlfriend that I was
pleasantly surprised by the good service I received from a "non-warehouse"
seller such as yourself, she guilted me into making sure I gave you the positive
feedback you deserve. I just wanted to say I was very impressed with your level
of service. I placed the order right before Christmas, and it actually still
showed up before Christmas ! I didn't even need it in a rush, but it beat most
of the holiday gifts I ordered over the internet (which I DID need in a rush) to
my house! Your installation instructions were very detailed, and I was surprised
to see they included color pictures to aid in installation - I already had a
cable, but I really liked the fact that your install kit included all screws,
cables, and everything I would need to install. I'm a sales manager for a
company that sells refurbished computer hardware (usually large servers), and we
have to be just as detailed - and in an industry where many people don't pay
attention to that sort of detail, it's nice to deal with someone else that does.
Ok I don't want to get to excited but this
bracket is GREAT!!!!! I ordered the product
on a Friday was told it would arrive on the following Monday or Tuesday. When I
came home from work Monday afternoon the bracket was here waiting for me. I had
my daughter's new 120 gig hard drive installed, data transferred and old 40 gig
hard drive removed about 1 hour later. Why so long you ask. It took roughly 50
minutes to transfer the data from her old drive to her new drive. The bracket
came with everything you need cable, screws easy to follow instructions. For
some one regularly screws up the easy stuff. This was wayyyyyyyyy too simple.
End result bigger hard drive in my daughter's computer and a VERY HAPPY
DAUGHTER!!!!!! The overall transaction and quality of the product was great. The
installation was incredibly easy; coming from a 16-year old with minimal
computer-modding knowledge. It made adding an extra hard drive to my dimension
2400 so much simpler than dealing with dell. I was looking everywhere and surfing ages to find this exact bracket designed
to fit a second hard drive into my DELL dimension 3000 ... until I fell on your
site. This is good invention which saved me lot of money and dead easy to
install ... Thumbs up !! Customer service was excellent and delivery quite fast. I just got the kit and it took me a whopping 3 minutes (I'm slow) to install
the kit. Windows XP instantly recognized the older Quatum Fireball CX hard
drive. I didn't even have to set the BIOS!! :) I want to thank you very much for responding to my questions. It is easy to
see that you understand customer service and it is refreshing to do business
with someone who shares my views and is responsive. The installation went
smoothly without a hitch. You get very high grades for service from me and of
course, I will be highly recommended you and your products to anyone that has a
Dell system. Recently I purchased Dimension2400. I've been looking for drive bracket all
over the dell website. I even called them. All they said was the system is not
built to support two harddrives. Thanks for the prompt service, the kit arrived early, had excellent
instructions and it took me just a few minutes to install my new drive. In fact
I had no problems whatsoever with the kit... Just a note to say I have installed the bracket kit in my 2300 with a Maxtor
80 gig. It has been in for about a month now, and is working perfectly. This is
an excellent product, and an extremely easy install. No regrets on this one!
Thank you Thanks for the quick delivery. The product (hard drive bracket for the Dell
Dimension 2300) works great. The install went much faster than expected – about
five minutes – and I was pleased to find out I did not have to remove my
original hard drive bracket or disconnect it to accomplish installation of the
new bracket. I justed wanted to say thank you for everything Alex. The hardware came with
instructions and adding the hard drive was an easy success. Glad to have done
business with you. Your level of service is light-years ahead of Dell... You shipped it exactly
when and how you promised. I have just installed my 2nd harddisk, and everything worked fine. I was also
surprised at the shipment - it took only a few days to get here, whereas Amazon
packages usually take up to 4 weeks! Thanks for the quality of your service. I'm getting one kit for myself, and another for my mother's computer. Vendors
like you help make eBay a great place. Received the bracket yesterday and installed it with no problem. Thanks for a
great product! I am so thankful that you developed the Dell bracket. It fits perfectly and
the instructions were very helpful. At first, I tried to deal with Dell to
resolve the issue and tech support sent me to sales and sales didn't know what I
was talking about. They don't make such a part-- which is ridiculous! I am glad
to have found your site. The part arrived only 2 days from when I placed the
order with you. You have excellent customer service and a wonderful invention.
I figured I could always jam a spare hard drive into the floppy bay if I
really wanted to. However, the bracket is a MUCH nicer option, so when I saw an
easy way to buy it right in front of me, I was inspired! Great idea on your
part! Thanks again for being so speedy! I'm definitely blown away by your
service and the quality of the product. The directions and inclusion of all
needed cables should make installation a breeze! Thanks for the good idea, and then putting it into practice!! Add your own comments through the Feedback page. |
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